Terms & Policies

Payment and Discounts Policy
  1. Payment is due in full at the time of registration.
  2. All "early bird" discounts require payment in full before the early bird cut-off date. Regular rates will be applied to any unpaid invoices after the early-bird cut-off date.
  3. All GALA member discounts require that registrants have an active GALA membership at the time of registration.
  4. Registration will not be confirmed until payment is received and may be subject to cancellation if left unpaid.
  5. Discount offers cannot be combined. 
Cancellation and Substitution Policy
  1. You may substitute delegates by providing written notice to GALA as soon as possible and before the start of the event.
  2. Cancellations must be received in writing by GALA and may be emailed to [email protected].
  3. The date upon which the notice of cancellation is electronically postmarked shall apply as the official date of cancellation.
  4. GALA uses Pacific time to establish date and time. 
  5. GALA will promptly acknowledge all notices of cancellation by email.
  6. In consideration of expenses incurred by GALA, GALA will adhere to the following refund schedule:
    • For cancellations received on or before 16 March 2024 (four weeks out) refunds will be processed in full, less a US$ 50 processing fee.
    • For cancellations received between 17 March and 5 April 2024 a 50% refund will be given, less a US$ 50 processing fee. 
    • For cancellations received after 6 April (one week out) none of the registration fee will be refunded, but a credit will be given that may be used for future GALA events or GALA membership.
    • No refunds or credits will be granted for no-shows. No exceptions. 
Photo and Video Policy
  1. GALA has designated representatives to photograph and take video during the conference. Unless we receive a written request from you prior to the conference to *not* use your voice or likeness, we will assume that your presence is consent for use of photography, audio recording, video recording and its/their release, publication, exhibition, or reproduction to be used for news, promotional purposes, inclusion on websites, or any other purpose by GALA. Potential publicity use of the photos and/or videos includes LinkedIn, Facebook, Instagram, Flickr, YouTube, the conference website, email marketing, etc. GALA will not sell or accept compensation for photographs or videos of the conference.
  2. You may take photos or videos during the conference for your personal use only. No filming or photography may impede the ingress or egress of a room. Delegates are not permitted to audio or video stream, broadcast or otherwise transmit, retransmit, or copy in any form any conference programming longer than 45 continuous seconds.
Privacy & Contact Lists
  1. At GALA, we prioritize your privacy and security above all else. GALA will NEVER sell or share your personal information with any third parties. If you encounter anyone claiming to possess your information, please be cautious, as they are spreading false information and should not be trusted. Please refer to the GALA Privacy Policy for more information.