Acolad
Acolad Expands Interpreting Portfolio with AI-Powered Solution
PRESS RELEASE
September 26, 2024
Acolad Expands Interpreting Portfolio with AI-Powered Solution
- Content and language services leader expands interpreting portfolio by leveraging its extensive expertise and introducing a new AI solution designed to enhance multilingual live communication
- Acolad’s solution integrates human interpretation, technology and AI to drive value and efficiency for remote, hybrid and onsite multilingual interactions
Acolad, global leader in content and language services, is at the forefront of innovation in interpreting with end-to-end solutions that combine human interpretation, technology and AI. While maintaining its commitment to human expertise, Acolad is leveraging advanced technology to provide interpreting options that complement traditional services. This approach reinforces Acolad’s role as a pioneer in combining AI with human intelligence, ensuring clients can meet their diverse needs and expand access to multilingual live communication.
Technology and AI for Enhanced Interpreting
Acolad’s new AI-powered services complement the group's well-established interpreting portfolio, offering comprehensive solutions for corporate and private sector organizations across various settings, including conferences and events, phone, video and onsite interpretation.
“Interpreting is one of the language industry’s fastest-growing sectors. Human expertise, technology and AI are increasingly intertwined creating value across organizations” says Giulia Silvestrini, Acolad’s Head of Interpreting Solutions. “As technology and AI continue to drive innovation, the broader adoption of interpreting services fosters multilingual communication. Despite technological advancements, the human element remains irreplaceable in interpreting - interpreting is not about words; it’s about conveying meaning.”
According to Silvestrini, with a wider range of interpreting solutions coming into play, a "fit-for-purpose" approach is essential to ensure that the ultimate goal of multilingualism is met - enabling mutual understanding, equal engagement and opportunities.
Acolad’s strength lies in its ability to provide end-to-end, tailored, interpreting solutions that address the specific requirements of each situation, from high-profile international conferences to legal depositions or refugee interviews. The continued focus on quality and compliance ensures that interpreting services meet stakeholders’ expectations and the highest standards in data protection, security, and regulatory frameworks.
Human Expertise Meets Technological Innovation
While technology and AI are revolutionizing service delivery, Acolad acknowledges the human element remains irreplaceable in interpreting, with interpreters often navigating complex interactions where nonverbal communication is as important as what is spoken.
The group has worked towards continuously supporting the professional development and qualification of interpreters and translators, through initiatives like the Acolad Academy, based in The Netherlands, and the Interpreting Taskforce, which gives training and work opportunities to refugees turned interpreters.
Nancy Haehnel, General Manager for The Netherlands at Acolad, explains: “Integrating technology and AI allows us to provide more scalable and accessible interpreting solutions, but it’s the human touch that brings cultural context and nuance to every conversation. Our interpreters are not just translating words; they are ensuring seamless communication, even in the most complex and sensitive situations. At Acolad, we’re proud to support and invest in both technological innovation and the continuous development of our interpreters, ensuring they remain at the heart of our services.”
As Acolad continues to innovate in the interpreting space, the company remains committed to a collaborative approach, working closely with customers, interpreters, and end-users. Be it human interpretation, AI solutions, or a tailored mix of both, Acolad’s solutions are precisely tailored to align with each organization’s unique goals and requirements.
For more information on Acolad’s AI-powered interpreting services, visit www.acolad.com and watch the on-demand webinar on Live Communication: Where Human Meets AI.
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About Acolad
Acolad is the global leader in content and language solutions. Its mission is to support companies in every industry to scale across markets and enable growth through cutting-edge technology and localization expertise. Established in 1993, the group is present in 23 countries across Europe, North America, and Asia, with over 1.800 employees supported by a network of +20.000 linguists around the world. www.acolad.com
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Press Contacts
Cláudia Vidreiro
Corporate Communications Manager