Interpreting Project Manager

Interpreting Project Manager

Accountability Chart:

• Client/Vendor communication
• Quote preparation
• Vendor Recruitment as needed
• Interpreter Assignment Scheduling
• Deliver projects on time, on scope, and budget
• Excellent Customer Service

Key Responsibilities:

• Develop and maintain strong relationships with vendors and clients
• Ensure timely and efficient communication with clients to address their needs and concerns
• Manage your assigned projects in CRM and/or Scheduling Software 
• Create and send accurate Sales Orders and Work Orders promptly for your projects
• Financial Review for your projects/assignments 
• Make informed decisions regarding interpreting assignments and resource allocation
• Recruit and interview interpreter vendors as needed
• Ensure daily operation processes are followed and completed
• Escalate conflicts/issues to the Manager of Language Services in a timely fashion where necessary
• Address and resolve any day-to-day operational challenges as they arise that do not require escalation
• Ensure client satisfaction through proactive problem-solving and effective communication

Role Requirements/Preferences:

• 2 years working as a Project Manager or Scheduler in the language services industry
• Effective communication skills 

• Problem-solving skills
• Experience with Propio/Workforce OS/Atrium (preferred)
• Experience with Zoho CRM (preferred)
• Experience with Google Suite (preferred)