Decoding Interpreting (3) - Managing the Remote Interpreter Pipeline: Challenges and Best Practices
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This is the third installment of the Decoding Interpreting series, offered by the Boostlingo team.
This third video is presented by Guillermo López-Sánchez (Director of Language Operations of the Language Access Department) and Divine Arabia (Scheduling Coordinator).
They provide us with an overview of the operations and management of the interpreter pipeline, and offer a few thoughts on the challenges and best practices.
Chapters
00:03 Introduction
01:11 Agenda
01:42 Supply chain phases
02:19 Sourcing, recruitment, compliance check and validation
03:07 Operations
03:37 Capacity planning
05:59 Rate negotiation and retention
10:24 Opportunities and challenges
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Divine Arabia
Coordinating Translation and Preschedule is Divine's specialty. With more than 2 years of experience in the language industry, Divine plans to widen her knowledge even more as she grows with Boostlingo. She is currently a Scheduling Coordinator with the goal to provide service to the Boostlingo clients with maximum efficiency to make every exchange seamless.
Guillermo López-Sánchez
Guillermo López-Sánchez is a language and technology professional who has worked in the language industry for over 5 years. He specializes in operations and vendor management, streamlining the processes of supply and efficiencies in the interpreter and translator pipeline. He is currently the Director of Language Operations of the Language Access Department at Boostlingo.